KOT J, a luxury consignment store, wanted to expand from a physical retailer to an online eCommerce platform to meet growing in-store demand. The challenge was maintaining the high level of in-person customer service for both shoppers and resellers without sacrificing the quality of the experience. They needed to provide a transparent and reliable space for resellers, ensuring consistency in pricing and delivery.
We enhanced KOT J’s graphic identity to scale seamlessly in the digital space, designing and developing an eCommerce platform that catered to both shoppers and resellers. By considering user habits and behaviours, we created a smooth shopping experience and an intuitive portal for resellers. The result was a 50% increase in purchases within 12 months of the launch and significant growth in their reselling community.
“We're unbelievably stoked with the outcome! Well done. The feedback from resellers has been super positive, being able to get prices on their items without leaving the house has made a big impact on our business."
— Matt Preisz, Founder
